Privacy Policy

Last updated: July 24, 2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you. By using the service, you agree to the collection and use of information in accordance with this policy.

Interpretation and Definitions

Definitions

Account: A unique account created for you to access our service.
Company: Dispatch and Services, referred to as “the Company”, “We”, “Us”, or “Our” in this agreement.
Cookies: Small files placed on your device by a website.
Country: Refers to the United States.
Device: Any device that can access the service such as a computer, a cellphone, or a digital tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the website.
Service Provider: Any person or entity that processes the data on behalf of the company.
Usage Data: Data collected automatically, either generated by the use of the service or from the service infrastructure itself (e.g., the duration of a page visit).
Website: Dispatch and Services, accessible from https://www.dispatchandservices.com/.
You: The individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data Usage data is collected automatically when using the service and may include information such as your device’s IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

We will not share your number with other companies, websites, or third parties, nor do we use it for marketing purposes.

Your consent to receive SMS applies only to our company Dispatch and Services Inc, we do not share your consent to receive SMS with other companies, websites, or third parties.

SMS Privacy Policy

This SMS Privacy Policy is an essential part of our overall Privacy Policy. For broader privacy concerns, please refer to our complete Privacy Policy.

Purpose of Collecting Contact Information

At Dispatch and Services Inc. (“the Company”), we prioritize customer interaction and efficient service. To enhance our service delivery, we collect and use customer contact details for various purposes, including:

Order Processing: Gathering essential order information, customer preferences, and specific requirements through forms on our website.
Communication: Addressing issues or queries during the delivery process and verifying provided information.
Verification: Confirming delivery addresses and correcting discrepancies such as incorrect access codes or unlisted apartment numbers.
Status Updates: Informing customers about delivery status, delays, reasons for delays, and the condition of their orders, including proof of delivery.
Automated Updates: Sending SMS updates about parcel status via our delivery system.
Customer Feedback: Handling feedback, complaints, and queries, discussing possible refunds, processing compensation claims, and improving service quality.
Staff Training: Training staff on handling specific customer needs and instructing drivers on particular delivery details.
Customer Information: Updating customers about changes in address, contact details, or preferences during the service process.
Driver Coordination: Sharing information related to drivers’ schedules, workload, and payment details.
Routing Information: Distributing login information for routing applications.
Payment Processing: Arranging payment for services rendered.
Recipient Information: Coordinating necessary recipient information for efficient delivery service and updating any changes.

Collection and Use of Personal Information

Personal Information: Data that identifies you personally, such as your mobile phone number or username, including any information you choose to include in messages sent through our SMS Service (“Service”).

Usage: This information is used to provide the Service, process inquiries, enhance the Service, contact you for essential updates, and conduct research.

Disclosure of Information

We do not sell or rent your Personal Information. Disclosure occurs only under the following circumstances:

To enforce our Privacy Policy.
In response to legal processes or to protect our rights or the rights of others.
To address fraud, security, technical issues, or as required by law.
If the Company is acquired or merged, we may transfer your Personal Information accordingly.

Security

We implement measures to protect your Personal Information, although we cannot guarantee its absolute security as it travels through third-party infrastructures.

Opting In and Out

Your consent to receive SMS applies only to Dispatch and Services Inc. We will not share your number with other companies, websites, or third parties, nor do we use it for marketing purposes. To opt-out, text “STOP” to unsubscribe.

Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect data from children under this age without parental consent. If you have concerns or questions about this Policy, email us at info@dispatchandservices.com.

SMS Privacy Policy

This SMS Privacy Policy is an essential part of our overall Privacy Policy. For broader privacy concerns, please refer to our complete Privacy Policy.

Purpose of Collecting Contact Information

Order Processing: Gathering essential order information, customer preferences, and specific requirements through forms on our website.
Communication: Addressing issues or queries during the delivery process and verifying provided information.
Verification: Confirming delivery addresses and correcting discrepancies such as incorrect access codes or unlisted apartment numbers.
Status Updates: Informing customers about delivery status, delays, reasons for delays, and the condition of their orders, including proof of delivery.
Automated Updates: Sending SMS updates about parcel status via our delivery system.
Customer Feedback: Handling feedback, complaints, and queries, discussing possible refunds, processing compensation claims, and improving service quality.
Staff Training: Training staff on handling specific customer needs and instructing drivers on particular delivery details.
Customer Information: Updating customers about changes in address, contact details, or preferences during the service process.
Driver Coordination: Sharing information related to drivers’ schedules, workload, and payment details.
Routing Information: Distributing login information for routing applications.
Payment Processing: Arranging payment for services rendered.
Recipient Information: Coordinating necessary recipient information for efficient delivery service and updating any changes.

Collection and Use of Personal Information

Usage: This information is used to provide the Service, process inquiries, enhance the Service, contact you for essential updates, and conduct research.

Disclosure of Information

We do not sell or rent your Personal Information. Disclosure occurs only under the following circumstances:

To enforce our Privacy Policy.
In response to legal processes or to protect our rights or the rights of others.
To address fraud, security, technical issues, or as required by law.
If the Company is acquired or merged, we may transfer your Personal Information accordingly.

Security

We implement measures to protect your Personal Information, although we cannot guarantee its absolute security as it travels through third-party infrastructures.

Opting In and Out

Children’s Privacy

SMS Terms of Service

Your use of Dispatch and Services Inc.’s text messaging services (“the Service”) is subject to the following terms:

By submitting your phone number, you consent to receive SMS messages from us.
2. We reserve the right to send essential communications related to the Service, such as announcements and administrative updates, without an opt-out option. These communications will cease once we no longer provide the SMS service.
3. For further inquiries about this policy, contact us at info@dispatchandservices.com.
4. Standard message and data rates may apply. The Company is not responsible for these charges. For questions regarding your text or data plan, please consult your wireless provider. For all service-related inquiries, email info@dispatchandservices.com.
5. Messages received on your mobile phone can be viewed by anyone with access to your device. The Company disclaims liability for any such occurrences.
6. Consent to this service is not a prerequisite for receiving other services from the Company.
7. By accepting these Terms of Service and submitting your mobile phone number, you authorize Dispatch and Services Inc. to contact you via text using automated dialing or other computer-assisted technology.

Information from Third-Party Social Media Services

We may allow you to create an account and log in through third-party social media services such as Google, Facebook, Twitter, and LinkedIn. If you do so, we may collect personal data already associated with your third-party social media service’s account.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Use of Your Personal Data

The company may use personal data for the following purposes:

To provide and maintain our service
To manage your account
For the performance of a contract
To contact you
To provide you with news and offers
To manage your requests
For business transfers
For other purposes such as data analysis and service improvement

Retention of Your Personal Data

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. Usage data is generally retained for a shorter period, except when used for security or functionality improvements.

Transfer of Your Personal Data

Your information, including personal data, may be transferred to and maintained on computers located outside your state, province, or country where data protection laws may differ.

Disclosure of Your Personal Data

We may disclose personal data under certain circumstances such as business transactions, legal obligations, or to protect the rights and safety of our company and users.

Security of Your Personal Data

We strive to use commercially acceptable means to protect your personal data but cannot guarantee its absolute security.

Children’s Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personal data from anyone under 13.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites.

Changes to this Privacy Policy

We may update our privacy policy from time to time and will notify you of any changes by posting the new policy on this page.

Contact Us If you have any questions about this privacy policy, you can contact us by email: info@dispatchandservices.com